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SHIPPINGStandard Shipping & Ground Shipping *Oversized / Overweight Items may include Bicycles, Frames, Wheels, Trainers and other large packaged items. WILL CALL PICKUPAddress:City Grounds 1921 Alton Pkwy Irvine, CA 92606. Free will call pick up is ONLY available at our warehouse location. We will contact you when your order is ready for pick up at our warehouse location. The warehouse is not a retail location and is not open to the general public. Customers may only pickup approved online orders from this location. Orders cannot be shipped to our other retail locations. Assembly for completed bikes available upon request. Please allow up to 3 business days for the assembly process prior to pick up. A customer representative will contact you when your order is completed and ready for pick up. INTERNATIONAL ORDERSCanada & Australia OrdersWe offer two shipping options for Canada and Australia. You can use our direct shipping method or the Bongo shipping process explained below. All other countries will need to use the Bongo shipping method. We use UPS shipping. If your credit card is registered outside the USA, we must verify your credit card information prior to processing your order. Please make sure that your credit card company is informed of your order, as well as the recipient if the shipping address is different from the billing address. The customer is responsible for all customs and duties. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred. If the order is refused and sent back to City Grounds, the customer is responsible for the return fees assessed by UPS and these are billed to your credit card. Bongo International Orders We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers. Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US-based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders. This process saves international customers up to 82% off typical international shipping rates. Step-By-Step Order Guide:
*Please note that Bongo will quote and bill you directly for any shipping and handling costs. You must provide to Bongo dimension and weight estimates for an accurate quote. Note, oversized packages such as bikes, frames, and wheels, may incur additional shipping surcharges for dimensional weight If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you. .png) RETURNS & EXCHANGESCity Grounds aims to ensure that you are completely satisfied with your shopping experience, but just in case there is a problem, we gladly offer returns and exchanges. If you are at all unsatisfied with your purchase, you may return the item(s) in its original form (unused, with packaging) within 7 business days of receiving your order for a full refund, less shipping costs. If you have decided to return your merchandise any time after 7 days, you may exchange the item(s), or we will be more than happy to give you store credit. Returns made after 7 days will be credited at the current selling price.If you have received a damaged item, or if your order was incomplete, please notify us within 3 business days upon receiving the package. We will send you a pre-paid return label and shipping will be on us. If by any chance you receive an item that is the wrong size, color, or completely different from what you ordered, please notify us within 3 business days to be eligible for exchange. All items marked 'Sale' and/or 'Clearance' are considered final sales and non-refundable. Where to Send Please send items for return or exchange to: City Grounds Attn: Return/Exchange 1921 Alton Pkwy Irvine, CA 92606 For Returns & exchanges, please fill out the return form in full detail and send it along with the item(s) to the City Grounds address. Download the return form here. Upon receiving the item(s) for return, it may take up to 10 days for the refund to show on your billing statement. We recommend that you send your items with a tracking number or delivery confirmation to ensure safe delivery to City Grounds. Price Match Guarantee City Grounds’ Price Match Guarantee allows you to shop with confidence and takes out the worry of getting the best price for your purchases. We will match our competitors’ advertised prices on items that are currently available. We will also gladly match prices on closeout and sale items as long as the products are the same model, year, and are still available. If you are purchasing online, simply give us the price match information in the Notes section when you are checking out. Please include the item, the price, and where you saw the price, including the URL link if it is a website, or the edition of magazines or catalogs. Matched items must be exactly the same (ie. size or color must match). Each price is subject to verification. Price matching will delay processing and shipment of your order. Please note that City Grounds will only honor advertised prices from other authorized dealers and retailers.
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